Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please submit a return request through your customer account or contact us at admin@bpg18.com.  

If your return is approved, you'll receive a return shipping label and instructions for sending the item back. For products fulfilled through our partner suppliers, the return may be shipped directly to the supplier.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once your return has been received and approved, your refund will be automatically issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at admin@bpg18.com.